FAQs

Find answers to frequently asked questions about your Develop Safeguarding Training Platform.

What is Develop?  

The Develop System is a Safeguarding training platform within your Staff Management subscription, we’ve included full, unlimited access to our entire suite of safeguarding courses with training content that is suitable for both primary and secondary schools. 

You can find out more about what features and subscriptions are available on the Staff Management page. 

How do I add/remove a learner? 

To add and edit your learners please refer to the administration page of Develop. 

This can be found by selecting:

·    My Team.

·    Team management

·    Add/Edit Learners.

To add a learner

Click ‘Add Learner’ in the top left-hand corner and enter the details.

Please note, when you add a new user, please use lower case letters for the email address. This will send a welcome email to your new user.

When adding a new user, if a message appears saying, ‘an error occurred. Check if the email address already exists’, usernames automatically populate as the email address and the user may already be on the system.

To edit a learner

Search or find their name on the list and click the 3 dots under the Actions button next to their name and Edit User.

From this page you can edit the email address, first name or last name or suspend their account by using the drop-down boxes.

To remove a learner

Find their name and click on the 3 dots under the Actions button next to their name. Scroll to the bottom of their user profile and click the Account Status and mark as Suspended. This will suspend their access to the Develop platform but will not delete them from the system. To fully delete a learner from the system please contact the Customer Service team.

To assign an Admin

Find their name and click on the 3 dots under the Actions button next to their name. Select Grant Admin Rights and this will grant the user admin access to the system.

I want to refresh my team's training. How do I reset their course completion data?

To reset courses for ALL staff

In the Team Management page, next to the Manage learners menu, you can see the Tools menu. In here you have three options; Reset user courses, Resend welcome emails and Download certificates by course.

In the Reset user courses area, you can select the course(s) that your staff have done to reset for everyone. This means the same version or an updated version of that course can be completed. 

To reset a course for an individual

Down the right-hand side of all of your staff members in Team management, you will see three dots (indicating that Actions can be made). Within this you will see up to five actions that you can take:

1. Edit user
2. View user profile
3. Move organisation
4. Resend welcome email
5. Grant/Revoke admin rights

View user profile is a summary of the current learner. This page displays:

• The learner's email address, school, and the last time they logged in
• Study plans assigned to them
• Course completions in the last 12 months
• Courses in progress and their status

From here, you can:

• Resend the welcome email to a specific member of staff
• Reset a course for an individual user
• Download all of their course completion certificates in a zip file
• Download all of their course completions as a single PDF list

To reset a course for a specific staff member, click on the user profile and click on Completed courses at the bottom of the page. Here you will see a list of their completed courses for you to click Course reset.

How do I reset a failed questionnaire? 

In Team Management, the Issues warning sign highlights any actions that require attention. 

Click Reset failed questionnaires to view the failed questionnaires. Learners have six attempts to pass their questionnaires to complete their courses. If they fail all six attempts they will be put on hold and the admin will need to reset this. Once you are in the Reset failed questionnaires button, select the staff member (along with the course they have done) that has failed and click Reset questionnaires at the bottom of the page. 

How do I access a certificate?

For all users

In Team Management under Tools, the Download certificates by course option allows you to download a specific course certificate during a specific time period. Alternatively, you can tick the All courses box to download all certificates for all courses during the time period. Select the dates you want to download the certificates for using the From and Until calendar icons and click the Submit request button.

For individual users

Down the right-hand side of all of your staff members in Team management, you will see three dots (indicating that Actions can be made). Within this you will see up to five actions that you can take:

1. Edit user
2. View user profile
3. Move organisation
4. Resend welcome email
5. Grant/Revoke admin rights

To download a certificate for a specific staff member, click on View User Profile and click on Completed courses at the bottom of the page. Here you will see a list of their completed courses for you to click Certificate or Download all certificates (zip).

How do I change a Learner’s name in the system or on a certificate?

To change a name (i.e. if someone has got married), you will need to update their profile by going to Team Management.

From here, search for your user in the search bar go to the Actions column (3 dots) and select Edit User.

You will only be able to change the following details: First name, Last name and email address.

What level are Develop courses?

The courses available on the Develop platform are not levelled, but are CPD accredited courses and are not qualifications.

How to view suspended learners and how to unsuspend learners

The Team Management page will automatically hide all suspended accounts, which is why you may not be able to locate the account. To view suspended accounts from this page click the Table settings button and tick the show suspended users box and then click apply settings.

You can then unsuspend anyone by locating the learner and clicking the 3 dots under the Actions column and selecting Edit User. Then scroll down to where it says Account Status and change this from Account Suspended to Active. Then click Update User to save changes.

If you wish to suspend a user just repeat the above process but change the Account Status from Active to Account Suspended.